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Integration Spotlight: Gorgias & Stamped


6543d488016bcb4bf32de4e7_heroimage-minAbout Gorgias

Gorgias is the #1 rated Help Desk built for ecommerce. Brands use Gorgias to manage all aspects of their customer support with smart technology so they can answer customer questions in minutes, not days. Gorgias helps brands:

  • Centralize all your support tickets in one place and have all your customer's data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
  • Support faster by getting the full customer picture. Have all your customer data displayed when you're talking to them. Edit orders, subscriptions or refund payments from your helpdesk.
  • Automate repetitive tasks to spend more time where it counts. From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.

Who it's best for

Because every good brand needs a support CX helpdesk, Gorgias is built to work with DTC brands & retailers of all shapes and sizes. In terms of our ICP, most of our customers are SMB/MM brands built on Shopify.

Testimonials 

"Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. We've reduced our support resolution time by 68%!"
Dave Szymaszek, Head of Customer Experience at Marine Layer

Integration overview & benefits 

The Stamped x Gorgias brings your reviews and loyalty data to your help desk. Display customers’ product reviews and loyalty program information in your customer support tickets, sync reviews and customer Q&A to your Gorgias inbox, and reply directly to customers’ questions and negative reviews to build trust and stronger one-to-one relationships with your customers.

  • See the full picture: Display the customer's product reviews and loyalty program information next to tickets so your customer support can view the entire customer account.
  • Reply to reviews: Sync your reviews to your Gorgias inbox so you can respond to any negative reviews and solve a challenge for a customer.
  • Reply to questions: Send questions from customers using Stamped’s Q&A feature directly to your Gorgias inbox so your customer support team can quickly reply.

How do I set up the integration?

    1. To start, install Stamped and Gorgias to your ecommerce store.
    2. In your Stamped dashboard, go to Settings > Reviews Integrations > Apps > Gorgias and copy your webhook URL.
    3. In your Gorgias dashboard, go to Settings > App Store > HTTP integration and click Add HTTP Integration.
    4. Add the following:
      Integration name: Stamped
      Description: Leave it blank
      Triggers: Check Ticket created and Ticket message created
      URL: Paste your webhook URL
    5. Click Add integration.
    6. Open a ticket from a customer who has previously left a review. Open your settings (the cog icon in the top right corner), then drag and drop Stamped into your sidebar. Click Save Changes.

For more information, see our support documentation for reviews and loyalty, and Gorgias's support documentation. To get started with Stamped, book a demo with one of our sales reps.